The Skin Art MD member portal at my.skinartmd.ca is a private, bilingual account that members open from any phone or computer. You sign in with Google or Apple, request appointments, check memberships and prepaid balance, review spending, read and sign your care-team plan, and message the clinic team. Here is a guided tour of everything inside.
How do I sign in to the member portal?
Go to my.skinartmd.ca and sign in with Google or Apple — there is no password to remember. You can also tap Member (or Account) on our main website. On your phone, choose Add to Home Screen and the portal installs like an app, opening full-screen with a single tap.
The portal speaks your language. It follows your browser automatically, and you can switch between English and 中文 anytime from the toggle in the top bar.
Just here to browse our website? You never need to sign in for that. The portal is simply there whenever you want to manage your visits and membership.
What does the home dashboard show?
The home dashboard is a one-screen summary of your account: membership status, your next appointment, what is active in your account, and where your personalized plan stands. The moment you sign in, it shows:
- Your membership status
- Your next appointment
- Active memberships and packages
- The status of your personalized plan
Quick-action buttons take you straight to Appointments, Wallet, your Plan, and the Concierge.
How do I book an appointment in the portal?
Open the Appointments tab to request a visit in a few taps:
- Choose your consultant
- Pick a date and an available time
- Tell us whether you prefer an in-clinic or phone consultation
Submit, and our team calls you back to confirm the details. Everything you book stays listed in the portal, so you always know what is next.
What does the Wallet show?
The Wallet lists what is currently on your account — sessions remaining, prepaid balance and active memberships — so you can check it yourself instead of calling the clinic. It includes:
- Packages with sessions remaining
- Your prepaid balance
- Active memberships
No more wondering how many sessions you have left — it is all here.
Where can I see my spending history?
The Spending view lays out every payment clearly, separating what you have paid from what you have redeemed (used) — invoice by invoice, with the services and products under each. Full transparency, anytime.
What is the personalized plan in the portal?
If your care team has prepared an annual plan for you, you will find it under Plan. This is the plan your consultant and our physician have reviewed together, specifically for you. You can read it, follow the recommended rhythm of visits, and sign to confirm once you are happy with it. Anything that calls for a medical decision is always handled in person with your doctor.
What does the treatment journey timeline show?
The Journey timeline shows the treatments you have had over time — a simple, private record of your story with us.
How do I message the clinic?
The Concierge tab is where you message us about your appointments, memberships, packages or spending, or ask for help booking. Our team answers there, in English or 中文. Clinical questions go to a doctor, not to an automated reply.
Is the member portal private and secure?
You sign in with your own Google or Apple account and only ever see your own information. The portal is members-only and is not indexed by search engines.
Ready? Sign in at my.skinartmd.ca and take a look around.
